FAQ

Everything you need to know so that you can use Kampi.co.za like a pro.


How does the insurance work, do I as the owner pay for it?


Kampi.co.za is in partnership with one of South Africa’s leading insurance companies. Insurance is covered in the small fee that Kampi.co.za charges. This insurance is comprehensive cover in and outside of South African borders, the maximum excess is R5000, cover by the insurance in the event of total loss or theft.


Please ensure you have a copy of the Insurance Cover Letter for your camper's trip before handing over the camper to the renter.


Kampi.co.za will not cover your camper for the full replacement value if your per day rate is less than 0.5% of the replacement value. For example, if your camper replacement value is R150 000 and your per day rate is calculated at R150 000 * 0.4% = R600 per day Kampi.co.za will only cover the replacement value up to R120 000 which are calculated using the below formula


Example

2015 Jurgens Sprite Tourer

R180 000 Replacement Value

R600 per day Rate

R600 / 0.5% = R120 000


In the above example, Kampi.co.za will cover this camper for up to R120 000


What should I do when the rental is over?


You have 72 hours to inspect the post-trip condition of the Camper you have to submit a claim to cliams@kampi.co.za with a copy of your pre and post-inspection list, if you do not have a list Kampi.co.za will provide you with a template you can use. Please include the estimated damages in the claim, Kampi.co.za will verify if the claim is valid and provide feedback within 24 hours.


The renter will be notified of post-trip fees which will be charged to their payment method on file and of any reported damages held from the security deposit. Renters have the ability to dispute these charges within a reasonable timeframe as determined by Kampi. Settled claims in excess of the security deposit may be charged to the primary renter’s credit card by Kampi.


How do I claim damages and/or overages?


Kampi.co.za holds a security deposit on your behalf, if any damage occurs during the rental the renter is responsible for this, if the damage is less than R5000 it will be deducted from the deposit and paid to the owner if the damage is greater than R5000 the amount will be used as the excess for Kampisure that will cover the damage or total loss fully.


Damages reported will be reviewed by a member of the Customer Experience team and approved damages will be taken from the security deposit of the reservation.

IMPORTANT: You can revisit the Return Form to edit and add information as much as needed for 72 hours once the reservation ends, but you must sign the form digitally and click Submit before the 72 hours is over in order for your overages, fees, and damages to be reviewed and processed.


How do I submit an Insurance claim in the instance of a lost or damaged camper?


Kampi.co.za offers comprehensive cover in and outside of South African borders (Neigboring countries only). In the unfortunate event of a lost or damaged camper, you have to contact our insurance brokers within 24 hours of the event.


Multi Risk Brokers (Pty) Ltd

087 236 6655


How many listings may I have?


With Kampi.co.za the possibilities are truly endless, there is no cap on the number of listings you may have. Kampi.co.za is designed to accommodate your growing fleet, letting your camper pay for your next holiday.


What do I need to list?


Listing with Kampi.co.za is as easy as one, two, and three. You will need an email address to be verified, a few good quality pictures of your camper, please see our online help guide for suggestions. That’s how easy it is.


What should I charge for my camper per day?


A very good starting point is to take the replacement value (The value you want the insurance to cover your camper for on trips on Kampi.co.za) and multiply it with 0.4% to 0.6% and this will give you a good starting point for what you should list your camper for.


Example:

2015 Jurgens Sprite Tourer

R180 000 Replacement Value

R180000 * 0.4% = R720

R180000 * 0.6% = R1080


Using this method you can list your camper for between R720 to R1080 per day on Kampi.co.za


When will Kampi.co.za pay me?


If you have created a PayFast merchant and added it to your payout methods, you will receive your payout immediately. If you prefer for the payout to be made to your bank account Kampi.co.za will process the payment 1 day after the rental has started. This is to ensure we protect our owners and renter alike. Please note that based on which bank you use the funds can take up to 2 business days to clear.


We recommend that you leave the funds in your PayFast wallet until the renter has collected the camper to ensure you comply with the selected refund policies.


You can rest assured that when you received a booking confirmation for your camper, that Kampi.co.za has already collected the funds and are keeping it safe on your behalf.


How to create a PayFast Account


  1. Go to www.payfast.co.za
  2. Click “Sign Up / Register”
  3. Enter your email address, password, choose an account type and click “Continue”
  4. Verify your account
  5. Go to PayFast, then Settings and click “Integration”
  6. Copy your Merchant ID. This is what you will need to set up PayFast as a payment option on Kampi.co.za
  7. Verify that Split Payments are enabled under Integration Settings.


Can I rent a camper for cross border trips?


Yes, the owner of the camper you are renting from has the final say, they will then supply you with the necessary documents to make your border crossing quick and easy. Kampi.co.za will issue you with the insurance letter on request, you can send us an email at bookings@kampi.co.za and we will assist with this process.


Read through this great article by Track4Africa which will guide you on what you will require for cross border travel. What you need to get through the border - Tracks4Africa Blog


What do I need to rent?


You will need a valid driver’s license for the class of camper you will be renting. And a credit or debit card. Kampi.co.za will also require you to submit a copy of your Identity Document and Proof of Address for FICA purposes.


How can I pay the R5000 breakage deposit?


Kampi.co.za can either send a PayFast payment request, this can have an administration fee of up to R200 or you can do an EFT with the below details into Kampi's account and send a proof of payment to bookings@kampi.co.za with your account details for Kampi.co.za to be able to process the refund.


Kampi Adventures

Nedbank Cheque

Account Number: 1212554817

Branch Code:      15534500

Reference: Reservation # [YOUR RESERVATION NUMBER]


You can pay the deposit in instalments however the full R5000 needs to be paid 7 days before the start of your trip.

 

Why a copy of my Identity Document


In the case of an Insurance claim, proper identification is required. Cross Border documentation needs to be 100% accurate to ensure a trouble-free transit through the border.

 

Why a copy of my Drivers License


For trailers with a GVM above 750kg, a Code EB license is a requirement both legally and for Insurance purposes. Code B licenses are sufficient for trailers with a GVM of less than 750kg.

 

Collection and Delivery


Before collection you will be contacted by the owner and a time scheduled for collection will be arranged by both parties. Some owners offer a delivery service as well as a setup service.

 

What about the cleaning?


You will receive a clean camper, owners have the option to add a cleaning fee to the rental or waive it. Generally, return a rental the way you would like to receive it. 

 

When should I book my trip?


That depends on the time of the year that you need the camper, during school holidays or not. While our customers book campers for the school holidays up to a year in advance, you will mostly get a camper for a weekend on shorter notice. Also, look for specials. Generally, it's easier for you to get hold of a camper when you do not rely on travelling during school holidays.

 

What requirements are mandatory in regards to towing?


The South African law looks without exception at the tare weight of your car, not at your vehicles engine capacity. The minimum tare weight must exceed that of the trailer. You will find the tare weight on your licence disk on the windscreen. Your vehicle must also be rated for the towing of the respective weight by the cars manufacturer.


On collection, this remains the responsibility of the owner to ensure that the renter has the correct drivers license (Appropriate Code and that the License has not expired or will not expire during the trip) and that the vehicle used for towing does comply with the Law of South Africa and the destination country. The owner should not release their camper to the renter if this is not in order as no Insurance claim can be submitted if this has not been checked by Kampi.co.za and the owner of the camper

 

What driver’s license do I need?


You need an EB, EC or EC1 license to tow braked trailers legally. If The GVM (Gross vehicle mass) of the trailer is more than 750kg you will need an EB, EC or EC1 license.

 

What speed do you recommend?


Always adhere to road speed limits, keep in mind road conditions. We recommend a maximum of 110 km/h on tar and a maximum of 60 to 70 km/h on a gravel road.

 

What if I get a breakdown?


Kampi.co.za offers 24/7 roadside assistance. Just call our friendly call centre staff on 0860 50 50 50 and select the option for commercial insurance and use 22138 as the policy reference.


Does Kampi.co.za offer a delivery service to my destination?


Kampi.co.za does not offer a service to tow the camper to your destination however, we have partnered with organizations that do perform this service. However, this is the responsibility of the owner and renter to arrange. Some owners also offer the service to deliver the camper to your destination.


Do you have more questions?


Please feel free to reach out to us at support@kampi.co.za if you have any further questions. Our friendly support staff will get back to you within 48 hours.