Help

What should I do when the rental is over?


You have 72 hours to inspect the post-trip condition of the Camper and use the Return Form to document post-trip overage charges, fees, expenses, and damages. 

You can revisit the Return Form to edit and add information as much as needed for 72 hours once the reservation ends, but you must sign the form digitally and click Submit before 72 hours is over in order for your overages, fees, and damages to be reviewed and processed. 

The renter will be notified of post-trip fees which will be charged to their payment method on file and of any reported damages held from the security deposit. Renters have the ability to dispute these charges within a reasonable timeframe as determined by Kampi. Settled claims in excess of the security deposit may be charged to the primary renter’s credit card by Kampi.


How do I claim damages and/or overages?


Details.   

Once the form is available, you have 72 hours to inspect your RV, add post-trip charges for damages and overages and submit the form.

Post-trip charge types

Overages and additional fees

Overages, additional fees, and expenses for review will be charged to the renter’s payment method on file and are subject to a 10% commission to owners and a 15% administrative fee to renters per Kampi’s Post-Trip Fee Policy. Expenses for review is the exception and will not be charged commission to the owner. 

  • Overages - Extra miles driven or generator hours will be calculated based on the information entered on the online Departure Form if it was submitted. If not you can enter the overage amount and the fee amount will be calculated according to your overage rates. You can edit the fee total if you would like to give the renter a discount or charge a different price. 
  • Additional Fees - Per Kampi’s terms of service, owners can charge additional fees post-trip for cleaning, dumping, fuel refill, propane refill, pets, late return, and abandonment of the RV. Fees totaling more than $200 are subject to review by the Customer Experience team.
  • Expenses for Review - Tolls, traffic violations, and other expenses require a receipt and review by the Customer Experience team. Customer Experience reserves the right to ask for additional information if necessary and to reclassify expenses listed as ‘Other’ to comply with tax regulations and requirements.

Damages

  • Damages - Damages can be entered by clicking the Report Damages button on the top of the Return Form. Enter a line item for each damaged item along with a description of the damage and up to 4 photos. Be sure to clearly capture the damage from multiple angles as photos will be reviewed in the case that a renter disputes the damage or in the event, an insurance claim must be filed. If you are still waiting on an estimate for the cost of damage, select Waiting on Estimate, otherwise enter the cost of the damaged item. 

Damages reported will be reviewed by a member of the Customer Experience team and approved damages will be taken from the security deposit of the reservation.

IMPORTANT: You can revisit the Return Form to edit and add information as much as needed for 72 hours once the reservation ends, but you must sign the form digitally and click Submit before the 72 hours is over in order for your overages, fees, and damages to be reviewed and processed.